Professional Standards are a set of guidelines established by the National Association of REALTORS® to maintain high ethical standards in the real estate industry. These standards ensure members adhere to trustworthy business practices and promote transparency, fairness, and professionalism in all real estate transactions.
Ethics Complaints
REALTOR® members agree to abide by the National Association of REALTORS® Code of Ethics. REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. The Code, established in 1913, ensures that consumers are served by requiring REALTORS® to cooperate with each other in furthering clients' best interests. If you feel a member has violated the Code of Ethics, you can file an ethics complaint alleging a violation(s) through Oregon REALTORS®, our partner in administering and facilitating the complaint process. The process to file a complaint through Oregon REALTORS® or to utilize their ombudsman service can be accessed here.
Arbitration and Mediation
REALTORS® also agree, as a condition of membership, to arbitrate contractual disputes and specific non-contractual disputes as provided in Article 17 of the Code of Ethics. These arbitrable issues are outlined in the Code of Ethics and Arbitration Manual. You can file a request to arbitrate or for mediation through Oregon REALTORS®, our partner in administering and facilitating the arbitration process. The process to file an arbitration request through Oregon REALTORS® or to utilize their mediation service can be accessed here.
Code of Ethics Training
Every three years, REALTORS®, as a duty of membership, must complete Code of Ethics training to ensure that members adhere to trustworthy business practices, promoting transparency, fairness, and professionalism in all real estate transactions. The Cascades East Association of REALTORS® offers Code of Ethics training opportunities online and in person every year throughout the real estate communities we serve. This ensures our members have every opportunity to enhance their professionalism and raise the bar in the real estate industry. View our Code of Ethics educational opportunities on our calendar.
OREA Complaint
The Oregon Real Estate Agency (OREA) is the governing body in Oregon that oversees real estate licensure. If you feel that a real estate licensee has violated Oregon real estate laws or statutes, you can access the OREA complaint process here.